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Why is good communication
so important?
"The single biggest
problem in communication is the illusion that it has taken place."
George Bernard Shaw
Bad communication is the No.1 root cause of major problems in almost every business and the most common reasons for staff leaving a company are strained relationships, falling out with a manager & feeling excluded or disrespected.
The avoidance of uncomfortable conversations and badly delivered feedback in the workplace impacts individual, team, supplier & client relationships every day. It can literally shape your company culture and everyone's morale.
'Stumble' & 'Storm'?
"Our lives begin to end the day we become silent about things that matter."
Dr. Martin Luther King, Jr.
'The Stumble'
Holding back on saying what we really think in our most important conversations.
The reason
Comfort - It just feels too uncomfortable.
Ease - It's a lot easier to say nothing.
Fear - Concern that we will cause upset or conflict.
Stumblers are left frustrated, upset and angry.
In time they will either give up, giving very little to the company or leave. For others, the frustration will build until they explode into a 'Storm' conversation.
'The Storm'
Almost always driven by heightened emotions.
(frustration, upset, anger...)
The reason
Stress - The speed at which you move to storming is directly linked to your stress levels.
Ability - If you had the skills to articulate the message well, it's highly unlikely you'd choose storming.
Understanding - Considering someone's reasons for an action and their situation is rarely considered when storming.
When things calm down the 'Stormer' almost always feels terrible & knows they could have dealt with things much better. The negative impact is the same & sometimes worse for the Stormer than the receiving party.
“Speak when you are angry and you will make the best speech you will ever regret."
Ambrose Bierce.
How much is 'Stumble' & 'Storm'
costing you & your business?
